Document Management System
If you need to issue engineers with up to date versions of technical documents, diagrams and instructions, Gabriel’s easy-to-use document management tool is for you. Our solution overcomes the nightmares caused by out of date copies of documents lurking on engineers’ laptops.
Engineers simply search your document library using their PDA Phone or iPhone and tap the screen to view the information they want to see – and acknowledge that they have read it. We include full auditing of document revisions and provide audit reports showing clearly which engineers have read which versions.
Time Tracking Software
Our timesheet application ensures engineers log all their time spent - on a job-by-job basis. Via their PDA phone or iPhone, they can capture their travel and working time against a specific customer or job – as well as log time spent in the office.
The central management screen displays the working hours by engineer as soon as they are entered by the engineer. You can then view all time sheet entries and report by date and engineer name and view total time spend against a particular customer or job. This information can be exported to spreadsheets for reporting and imported into your payroll software.
Job Tracking Software
The Jobsheet tool takes the timesheet application a few steps further, allowing engineers to log work descriptions and parts used alongside their timesheet entries. Expenses, parts and labour required to complete the job and potential follow up work can all be logged against the job – and if you opt for PDA Phones, you can also capture the customer’s signature for each job.
Once the work is complete, office staff can view and print the completed job details and approve it for invoicing immediately – so there’s no need to wait for the engineer to return their paperwork before you send your customer their bill!
The Engineer Job Scheduler
Our scheduling software lets you import new jobs from your existing field service database or spreadsheet. You can then allocate each job by selecting an engineer and a date and time with a few mouse clicks. Engineers can then view their scheduled jobs quickly and easily on their phone or PDA. They can drill into each job to view details, click to acknowledge or accept the work, and flag the job once its complete.
Back at the office, the central management screen lets you quickly see the status of each job as it gets updated. You can then report on the workload by engineer or date and export the information about completed jobs back into your main system.
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About Gabriel Scientific
Established in 1987, we’ve been solving business problems through creative use of the latest technology. We are experts in delivering software that has an immediate impact on business; increasing sales, reducing admin costs, improving both efficiency and customer service.
We create flexible solutions that meet the needs of your field service engineers, office staff and management by listening to you, our customers.